PRIVACY POLICY

Cove Electric’s Privacy Policy is designed to help you understand how we collect and use the personal information you choose to share, and to help you make informed decisions when using www.coveelectric.com (the “Website”).

By using or accessing the Website, you are accepting the practices described in this Privacy Policy.

Information We Collect

When you visit Cove Electric online, you may provide us with two types of information:

  1. Personal Information You Provide
    When you submit a contact form, request a quote, or otherwise interact with Cove Electric online, you may provide us with personal information such as your name, email address, phone number, physical address, and any other details you choose to share.

  2. Website Use Information
    Like most websites, we automatically collect certain information about your interaction with our site. This may include your IP address, browser type, pages viewed, and the dates and times of your visits. This information is collected through standard web technologies such as cookies and analytics tools.

How We Use Information

Cove Electric uses the information we collect in the following ways:

  • To respond to inquiries, requests for service, or quote submissions

  • To schedule and provide electrical services

  • To communicate updates, promotions, or relevant information (if you opt in)

  • To improve our Website’s content and user experience

  • To comply with legal obligations

We do not sell, rent, or share your personal information with third parties except as necessary to provide our services or when required by law.

Data Security

We implement reasonable safeguards to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites.

Children’s Privacy

Our Website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Terms & Conditions

By accessing and using Cove Electric’s Website, you agree to the following terms and conditions.

  • Consent to Communications: By submitting a form or contacting us, you agree that Cove Electric may contact you by phone, email, or SMS text message in response to your inquiry or service request.

  • No Guarantee of Availability: Services are subject to scheduling and availability.

  • Limitation of Liability: Cove Electric is not responsible for damages that may occur through use of our Website or services except as required by law.

  • Governing Law: These terms are governed by the laws of California and the United States.

Register for Texting (Required)

Cove Electric provides SMS messaging as part of our communication with customers. Registering for texting requires that the Website have a Privacy Policy and Terms & Conditions with clickable links (fulfilled above).

The following elements are required for SMS compliance and are included in our policy:

  • Brand name disclosure (Cove Electric)

  • Message types: appointment reminders, dispatch notifications, and job completion surveys

  • Message frequency disclosure (Message frequency may vary)

  • “Message and data rates may apply” disclosure

  • Customer care contact information (Text HELP for help or email info@coveelectric.com)

  • Opt-out information (Text STOP to cancel and no further messages will be sent)

Example Verbal Opt-In

Cove Electric will be collecting opt-in verbally from customers. Customers may opt in during phone calls or in person when booking services. When registering, customers will be asked if they would like to opt in to SMS notifications for billing, appointment reminders, dispatch updates, and service completion surveys. Customers will be informed that:

  • “Message and data rates may apply”

  • “Message frequency may vary”

  • They can “text HELP for support or STOP to unsubscribe at any time and no further messages will be sent”

  • Their information will not be shared with third parties

Example Website/Online Opt-In

By submitting a form and signing up for texts, you consent to receive text messages from Cove Electric at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Information will not be shared with third parties.

Contact Form Disclosure

All contact request forms on www.coveelectric.com will include a checkable box with the following required verbiage and clickable links:

By submitting this form and signing up for texts, you consent to receive text messages from Cove Electric at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Information will not be shared with third parties.

Updates to This Policy

Cove Electric may update this Privacy Policy and Terms from time to time. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions about this Privacy Policy or Terms & Conditions, please contact us at:

Cove Electric
Email: info@coveelectric.com
Phone: (760) 360-0036